Processing time

Get more information about the processing time for your ordered materials, as well as loans and returns.

Hand takes book from bookshelf

Photo: iStock

Processing time varies depending on where the material is and where you have chosen to pick it up. You will receive a notification when it is ready for collection.

The notification states a pick-up location and a pick-up number. You must use the pick-up number when you collect your material.

Please note that your deadline for collecting the material is also in the email. You cannot change the deadline for pick-up. When you fail to pick up the material, we put it back on the shelves, or we lend it out to the next user waiting to borrow it.

At some of our addresses it is possible to find the materials yourself, and it is often faster than ordering from our library system.