How do I become a user of the Royal Library?
You can register as a user on the library website. You can reserve books immediately after you have registered.

 

Can I borrow items if I forget my library card?
No. For security reasons you can only borrow items if you bring the card you have chosen as your library card.

 

How do I get a library card?
Your Danish health insurance card is used as your library card. Your insurance card needs to be activated at one of the lending desks before you can borrow materials.

 

Can I delete a reservation in Rex?
Yes, you can delete your reservation via your user status in Rex if the item is currently lent out. However once we have already printed out your order for a book which is currently available, you can no longer delete your reservation.

 

Do I still need to pay the late fee if I didn’t receive a delivery reminder by email?
Yes, you are still responsible for the late fee issued, even if you didn’t receive your delivery reminder. Your library receipt shows the due date of the items you have borrowed, and returning or renewing books before this date is your responsibility. The delivery reminder is a courtesy service only.

 

Can I extend the pick-up time for books I have reserved?
No, unfortunately not. When the pick-up time has passed, your reservation is automatically deleted, and the book can be borrowed by the next person in line.

 

Can I get remote access to electronic resources, even though I don’t study or work at KU?
No, it's not currently possible because of the licensing agreements signed with publishers.

 

How do I pay fees due?
You can pay the full amount due online (via your user status in Rex) or you can pay in cash at the Circulation Desk at the Black Diamond, where partial payments are also accepted.

 

How long can I borrow books?
You can usually borrow books for a period of one month. If there is a reservation queue, the lending period is reduced to 14 days.

 

Where can I see how long the lending period is?
When you borrow books, the due date is specified on your receipt. You can also check the due dates of your borrowed books on your user status in Rex.

 

Is there a fee for late delivery?
Yes. 25 DKK per material for the first reminder, 50 DKK for second reminder.
 

Can I renew loans?
Yes, if nobody else has reserved the book, it may be renewed from your library account in Rex for up to 6 months.

How do I order a photocopy?
When you have found the item you want to request press Copy/pdf. If you order a journal article and specify the page numbers you need, we will send a PDF-file to your email address if copyright rules permit it.

How do I receive my copies?
They are sent in the mail or delivered as a PDF-document by email.

 

Can I copy at the library?
Yes, you can both copy and print at the library. Read more here  
  

How can I copy from a book I have ordered for use in the reading room?
There is access from Reading Room West to the Copy Service. You can copy it here unless the book is particularly fragile. You can also choose to place a copy order form into the book and hand it to guard at Reading Room West.

  

Can I order a book the library doesn’t have?
Yes, if we don’t have the book you want, we can order it for you from another library in Denmark or abroad.

 

How much does it cost?
It is free for students and staff at the University of Copenhagen. For all other users it costs 50 DKK per material ordered outside of Denmark, Norway and Sweden.

How do I order these books?
You can order them either through Bibliotek.dk or by using the Special Request form in Rex.

 

Can I make a book suggestion?
Yes, you can use this form.

 

How can I see if the Royal Library has a book?
You can search the library catalogue. Nearly all library materials can be found here.

 

How can I find a book about a particular topic?
You can search for topics or words in the title in the library catalogue. There are numerous subject pages with search advice for different fields of study.

 

Can I request help by email or phone?
Yes, you can send your question to Ask the Library or ask for "The Reference Desk” when calling the library.

 

I live abroad; can I borrow books from the Royal Library?
Yes, but only through your local university library. They need to order the materials for you.

 

Can I borrow from the Royal Library, when I visit Copenhagen?
If you have permanent residence outside Denmark, you can not borrow books from the library. You are most welcome to use the books in Reading Room West at the Black Diamond.

 

How do I order books to be used in Reading Room West?
First register yourself as a user here, choose the category “Reading Room Borrower” and then order your items via Rex.

 

Can I order books for the Reading Room in advance, so they are ready when I come?
The pick-up time for books in the Reading Room is 10 days. As it usually takes 2-3 days to process your order, you should order your books between 2-10 days before you plan on using them. Read more about Reading Room loans here.

 

I’m a foreign guest student? Do I have remote access to the electronic resources and can I borrow books?
Yes, if you are enrolled at the University of Copenhagen and are a registered user of the Royal Library. Books need to be returned to the library before you leave the country.

 

Can I search order and renew loans 24/7?
Yes, the library catalogue is open all days and nights except during weekly maintenance performed early Sunday mornings.
 

Can I pay fees, etc. from home?
Yes, you can pay your fees online via your user status in Rex.
 

Do I have to come to the library to pick up my books?
No, you do not. You can choose to have the books sent to your registered address if you live outside metropolitan Copenhagen.

 

Can I pre-book a locker, I'll need later?
No, it is not possible to create a reservation in advance.
 

Can I reserve a study desk?
No, this is unfortunately not possible, but there should be enough desks for all library users.
 

Can I reserve a locker?
Yes, if you are a student at the University of Copenhagen, you can reserve a locker in Rex.
 

Can I bring food and beverages?
Yes, you are welcome to bring beverages with lids and dry snacks. However they are not allowed in Reading Room West.
 

Why have you removed PCs from the library?
More and more students bring their own laptop computers to the library, so we’ve removed some of the PCs. We rarely experience that all of the PC’s are occupied at the same time.
 

I want to reserve a locker, but I can see that there are many in the queue. Is this queue for that one cabinet or to all of them?
The queue is for all the lockers, so when you reserve a locker it is for the next available locker and not the specific one you have chosen. This reduces the waiting time.

 

How do I access the electronic resources?
You have remote access to electronic resources if you are a student or employee of the University of Copenhagen and are registered as a user of the Royal Library. There is on-site access at the Royal Library and the University of Copenhagen.

 

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